Our Policies

Payment:

  1. We accept all major credit cards.
  2. For customers interested in net 30 day terms, you will need to contact our sales department for the appropriate credit application.
  3. For those customers who would prefer to pay by check, we will require receipt of payment prior to order processing and shipment.

Freight:

  1. We have access to a broad network of both Truckload and Less than Truckload (LTL) freight carriers. We will select the best freight carrier based upon the order requirements and destination.
  2. If you wish to use a preferred carrier (i.e., a carrier with whom you have an account or use on a regular basis), please include this information with your request for quote.  If this information is provided, we will contact you when the product is ready for pickup.
  3. Product is available for customer pick-up upon request. Details will be provided upon inquiry.

Return Policy:

  1. Please inspect all products and packages for damage before signing the bill of lading paperwork.  If you receive a damaged good, it must be noted on the bill of lading. Our ability to file a claim against the carrier is limited if damage is not reported on the paperwork. This may affect our ability to provide a replacement product.
  2. All returns will be subject to a 20% restocking fee.  Returned items must be unused and sellable as a new product. Customer is responsible for return shipping of any goods.  All returns will be inspected by factory personnel upon receipt to determine that the product is in the appropriate condition. Following a satisfactory inspection, a credit will be issued to your account or credit card, or a refund check will be mailed.
  3. We cannot accept returns on custom products.

Cancellation Policy:

All orders canceled prior to shipping may be accessed a fee of 15% of the invoiced price.  Any order canceled after shipment will be subject to our return policy. Custom orders may not be canceled once the order has been processed.